What happens next?

As a qualified mediator I can provide this service and have been employed effectively in the past with positive outcomes. Usually I would meet separately with the individuals concerned. It is important to respect that this is a confidential service. We would then arrange to meet together as is outlined in the principles above. Each party, including the referrer will be clear as to how and whom any of the content and outcome will be communicated. This usually takes the form of a mutually agreed written statement. It is possible to build in a review as agreed by both parties.

I would never have believed it possible to sit in the same room as K never mind resolve our differences and begin to work together again.
-- John (a warehouse manager)

It was so useful to have someone from outside helping us to speak
to each other. Maggie made sure we both listened to each other which
was half the battle!
-- Mary (production line employee)

Because mediation is informal, it can be a quick and comparatively cheap method of resolving disputes.